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      Frequently Asked Questions (FAQ)

      Q: What kind of payment options do Aurous Hardware online store offer ?

      Aurous Hardware online store offers a variety of payment options as below:

      METHOD 1: Bank Transfer via MOL PAY

      METHOD 2 : Pay at Shop

      Please Bring along your sales order /Summary Form to our shop for collect goods and make payment

      METHOD 3: BANK-IN

      Offline bank-in (cash or cheque) payable to <>, please find our bank account information below:

      Bank: MAYBANK

      Account No: 514440503314

      Account Name: TICK HONG HARDWARE & TIMBER SDN BHD

      After bank-in, please email us the scanned copy of the payment slip or fax it to us at 0390574685 with the following details:

      1. Order reference no.

      2. Your name and contact no.

      3. Payment amount and indicate if cash or cheque.

      4. Date and time of bank in

      5. Cheque number if payment by cheque

      Please note that order will only be processed after the cheque is cleared or cash is deposited.

       

       

       

      Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?

      It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:

      http://kb.neowave.com.my/?View=entry&EntryID=58

       

       

       

      Q: I have signed up to Aurous Hardware online store but cannot login with my password. Why ?

      One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

      Alternatively, kindly contact us at sales@aurous.com.my for technical assistance.

       

       

       

      Q: I have a user account with Aurous Hardware online store but forgot my password, what should I do ?

      It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Aurous Hardware online store. The password will be sent automatically to the registered email address.

       

       

       

      Q: I have a user account with Aurous Hardware online store, how do I change my personal info and shipping address ?

      Go to My Account page, login and you can modify your account details there.

       

       

       

      Q: How do I know Aurous Hardware online store latest news and promotions ?

      Just subscribe to our newsletter, which we published << monthly/quarterly>>. Or you can subscribe to our RSS Feed << RSS Feed link>>to get latest updates about our New Arrivals, Best Seller Products and Special Deal.

       

       

       

      Q: How can I unsubscribe from the newsletter mailing list ?

      You can unsubscribe by email us at sales@aurous.com.my with the message title Unsubscribe and we will remove your email from the mailing list.

       

       

       

      Q: I have received a few emails from Aurous Hardware online store. What are Orders Received, Orders Processed and Payment Receipt?

      Order Received: This email informs you that Aurous Hardware online store has received your orders and will process it as soon as possible.

      Order Processed: This email confirms Aurous Hardware online store has processed your order. 

      Order Shipped: This email confirms that Aurous Hardware online store has delivered/shipped the order to your shipping address.

       

       

       

      Q: Can I return an item after it is delivered to me?

      Yes, you can. However, there are terms and conditions for this. Please refer to the << Return & Refund Policy link>> for more information on this.

       

       

       

      Q: I can't find a particular product/item I want from Aurous Hardware online store, what can I do ?

      Kindly contact us at sales@aurous.com.my or call us at 03-90572103,03-90576104 for further enquiries. We will try our best to assist you or recommend you an alternative.